ADM 201 Questions Set-1

1. A user with a Chatter Free User profile has access to records in Salesforce such as Accounts and Contacts.

      A.  True

      B.  False

2. Standard profile permissions cannot be edited.

      A.  True

      B.  False

3. System administrators can modify tab settings for custom profiles (Default On, Default Off and Hidden).

      A. True

      B. False

4. If a user leaves your company, the system administrator should do the following to prevent future access to the Salesforce org.

      A.  Delete any accounts or contacts owned by that user

      B.  Delete their user record

      C.  De-activate their user record

      D.  None of the above

5. An active user record consumes a license.

     A.  True

     B.  False

6. A system administrator can opt to lock users out of the Salesforce org if they exceed a certain number of failed login attempts.

     A.  True

     B.  False

7. Where can a system administrator go if they are trying to determine why a user cannot log in to Salesforce?

     A. The Login History related list on the user's record

     B.  The user's profile

     C.  Manage Users | Login History

     D.  Call salesforce.com Support

8. Only 1 permission set can be assigned to a user.

     A.  True

     B.  False

9. Locale settings control how users view date formats, time formats and number formats.

     A.  True

     B.  False

10. What should a system administrator use to disable an application for a group of users?

     A. Sharing Rules

     B. Web tabs

     C. Page layouts

     D. Profiles

     E. Roles

11. You are working with a Professional Edition organization. They wish to install the Expense Tracker which requires the use of 4 custom tabs, 3 custom objects, and one custom app. If the company is already using 4 applications, 36 custom objects, and 7 custom tabs, what will happen when they try to install Expense Tracker?

     A.   They will not be able to complete the installation process as they have reached the maximum number of custom tabs

     B.    They will not be able to complete the installation process as they have reached the maximum number of custom objects

     C.    The installation will succeed

     D.   The installation will succeed, but only the reports.

12. To prevent a user from logging into the Salesforce org outside normal business hours, the System Administrator would do this in:

     A. The user record

     B. The user's profile record

     C. Network settings

     D. The role hierarchy

     E. None of the above

13. A Dashboard is a visual representation of data from multiple reports and (choose all that apply)

    A. Is comprised of up to 20 components

    B. Displays data from standard reports

    C. Has a running user to determine what data is visible

    D. Displays data as of the last time the dashboard was refreshed

    E. Always shows up to date data

    F. Can be scheduled to be refreshed and emailed automatically

14. If a user tries to login outside the IP range specified in their profile, the result will be.

A. They will be logged in as normal

B. They will have to reset their password

C. They will be prompted to activate their computer

D. They will be denied access

E. None of the above

15. The System Administrator has been asked to ensure an email goes out to Sales Ops when an opportunity is closed notifying them of the closed deal. What evaluation criteria will the system admin use for the workflow rule?

A. When a record is created

B. When a record is created or updated

C. When a record is created/updated and didn't previously meet the trigger criteria

D. None of the above

16. When a user logs in the first time to Salesforce, the following takes place

A. A cookie is placed in the their browser

B. Pop ups are automatically disabled

C. Their IP address is added to a trusted list

D. They are prompted to answer a security question

17. The following can be done by a System Admin to a standard field.

A. Change the field label

B. Add help text

C. Add/edit values of a picklist

D. Delete the field

E. All of the above

F. None of the above

18. The system administrator needs to prevent telesales teams from logging into Salesforce outside of the office. How will he/she do this?

A. There is no way to do this.

B. Setup | Security Controls | Network Access and specify the team's range of IP addresses

C. Add the range of IP addresses to the team's profile(s)

D. Contact salesforce.com as this feature must be enabled

19. You will need a security token to access Salesforce via (choose all that apply)

A. Import Wizard

B. Data Loader

C. Salesforce for Outlook

D. All of the above

20. You can use standard reports when creating Dashboards

A. True

B. False

21. A Sales VP wishes to view Dashboard data by region within his territory - what feature will allow this?

A. Dynamic Dashboards

B. Dashboard Filters

C. Dashboard Snapshots

D. This is not possible

22. Permission sets can replace the need for profiles.

A. True

B. False

23. Used to set the default levels of access for users to records they do not own.

A. Organization Wide Defaults(OWD)

B. Roles Hierarchy

C. Profiles

D. Sharing Rules

E. Manual Sharing

24. If a lead is converted without a value in the company field, what happens?

A. A Business Account is created

B. A Person Account is created

C. You will be prompted to decide whether to create a Person or a Business Account

D. Nothing

25. If a user has public read-only access to records [that he/she does not own], the following are true.

A. The user can view the record but not edit it

B. The user can view and delete the record, but not edit it

C. The user can change the owner of the record

D. The user can search for the record

E. The user can report on the record

26. If there are any users in the organization that shouldn't have view access to Account records, the OWD for Accounts should be set to

A. Public Read Only

B. Public Read/Write/Transfer

C. Private

D. None of the above

27. The system administrator has been asked to create a way to track Shipments of products to customers. Shipments should be closely tied to the Opportunity record and there may be more than one shipment record per Opportunity and the Opportunity should be required (i.e. Users cannot save a Shipment record without associating it to an Opportunity). The system administrator should create.

A. A cross object formula displaying Opportunity ID on the Shipment record

B. A Master - Detail relationship on the Shipment object to the Opportunity object

C. A lookup relationship on the Opportunity object to the Shipment object

D. A lookup relationship with a lookup filter from Opportunity to Shipment

28. Which of the following are actions triggered by workflow rules?

A. Email

B. Task

C. Field update

D. Record update

E. Record creation

F. Outbound message

G. Time trigger

29. In a private sharing model, the following can be used when Role Hierarchy alone isn't sufficient when providing record access to users.

A. Forecasting

B. Sharing rules

C. Manual Sharing

D. Teams (Account, Sales and Case)

E. Apex Triggers

30. Manual sharing allows administrators to grant one-off access to individual records, users cannot grant this access even if they own the record.

A. True

B. False

31. Criteria-based sharing rules allow administrators to share records based on field values rather than record ownership.

A. True

B. False

32. Public groups can be used to simplify the creation of sharing rules for Administrators.

A. True

B. False